BOOKING TERMS & COVID MEASURES
COVID is not stopping us. We are however taking the safety of our customers and Adventure Guides very, very seriously...
Our vehicles are now only used with one group or 'bubble' each day so that we can thoroughly deep clean with special chemicals after every group.
Our Adventure Guides wear a face covering and we now request that all of our guests wear a face covering while inside the vehicle. Our Adventure Guides and guests must sanitise hands regularly, and we have the windows down whenever possible. We are out of the vehicle at lots of viewpoints and the air doesn't get any fresher than in the Loch Lomond hills.
Updated booking policy since COVID
As a small tourism operator, government restrictions put in place to stop the spread of the virus have had a massive impact on our business. We’d like to extend our thanks to all of our treasured customers who have been so supportive and understanding, with many international guests postponing their 4x4 Adventures until normality is resumed.
For bookings of up to 3 vehicles, full payment is required to secure booking. If however you are organising a special event, such as a stag or hen, or corporate event, then please drop us an email or give us a call as we may be able to offer an initial payment of 30% to secure the booking, with the outstanding balance settled a few weeks before the event.
For bookings of 4 or more vehicles (we have access to 20 vehicles), please drop us an email, or call our friendly team to discuss.
For cancellations made up until 14 days prior to booking, a refund will be made, less a 30% cancellation fee. For cancellations made within 14 days, no refund will be made.
COVID Postponement Policy
For bookings affected by government guidelines in respect of the COVID-19 pandemic, we offer postponement for up to 24 months with no additional fees. If guests would prefer to cancel, then we will issue a refund of 70%. The 30% retained cancellation fee then becomes valid as a deposit towards rebooking within a 24 month period.